Privacy Policy

Last updated: January 2026

MATRIX FLUX TECHNOLOGY LTD ("Crushtale," "Company," "we," "us," or "our") values and respects your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you access or use our mobile application and related services (collectively referred to as the “Services”).

By accessing or using our Services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with this policy, please discontinue using the Services.

1. Information You Provide

We collect information that you voluntarily provide while using our Services, including:

Account Information

This may include your name, username, password, email address, phone number, age, language preferences, linked social media account details, and profile image.

User-Generated Content

This includes content you create or upload such as photos, videos, audio recordings (including livestreams), comments, captions, hashtags, and associated metadata (e.g., time of creation and location). Content may be temporarily stored prior to publication.

Biometric Information

Certain features such as filters, visual effects, or emojis may process facial data locally on your device without storing it on our servers. For identity verification purposes, we may compare your profile image with a short video recording. Any verification video is deleted immediately after verification is completed.

Clipboard Access

With your permission, we may access clipboard content to support functions such as text pasting or content sharing.

Payment Information

If you make purchases through our Services, we may collect billing information such as your name, billing address, postal code, date of birth, and payment details. Payment processing is handled by third-party payment providers, and we do not store complete credit card numbers.

Location Information

With your consent, we may collect precise or approximate location data through your device’s GPS or other location services.

Customer Communications

We collect records of your communications with us, including customer support requests, feedback, and survey responses.

2. Information Collected Automatically

When you interact with our Services, certain information is automatically collected, including:

Usage Data

This includes content viewed, search history, features accessed, time spent using the Services, and interactions with other users.

Device and Technical Information

This may include IP address, operating system, browser type, device model, device identifiers (such as IMEI or MAC address), mobile network provider, and display settings.

Advertising Identifiers

We may collect mobile advertising identifiers, such as Apple’s IDFA or Google’s AAID.

Cookies and Tracking Technologies

We and our partners may use cookies, pixels, and similar tracking technologies to analyze usage patterns and deliver personalized advertisements. You may control cookie settings through your browser or device preferences.

3. How We Use Information

We use collected information to:

- Create, manage, and secure user accounts

- Provide, operate, personalize, and improve the Services

- Process transactions and deliver purchase-related notifications

- Communicate with users for support, service updates, and marketing (where legally permitted or with user consent)

- Detect, prevent, and address fraud, misuse, and violations of our Terms of Service

- Comply with applicable legal and regulatory obligations

4. How We Share Information

We may share information under the following circumstances:

With Other Users

Public profile information and publicly shared content may be visible to other users.

With Service Providers

We may share information with third-party vendors performing services on our behalf, such as hosting, analytics, advertising, or customer support. These providers are contractually obligated to protect your data.

Legal Compliance and Safety

We may disclose information if required by law or when necessary to protect our rights, users, or public safety.

Business Transactions

Information may be transferred in connection with mergers, acquisitions, asset sales, or other corporate restructuring.

With User Consent

We may share your information with third parties when you explicitly authorize us to do so. We do not sell personal information in the traditional sense. However, we may work with advertising partners that use tracking technologies to deliver personalized ads, which may be considered “selling” or “sharing” under certain privacy laws. You may opt out of such practices where applicable.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no system can guarantee complete security. Users are encouraged to use strong passwords and protect their account credentials.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Users may delete their account at any time through:

Me > Settings > Delete Account

7. Your Privacy Rights and Choices

Depending on your location, you may have certain privacy rights, including:

- The right to access and obtain copies of your personal data

- The right to request deletion of personal data

- The right to correct inaccurate information

- The right to opt out of data sales or targeted advertising

- The right to receive equal service regardless of exercising privacy rights

To submit a request, please contact us at:

admin@matrixflux.uk

We may require identity verification before processing requests.

8. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If such information is identified, we will promptly delete it.

9. Policy Updates

We may revise this Privacy Policy periodically. Updates will be reflected by the revised “Last Updated” date. Significant changes may be communicated through notifications within the Services.

10. Contact Information

If you have questions regarding this Privacy Policy, please contact:

MATRIX FLUX TECHNOLOGY LTD

225 E 16TH Ave Ste B530 Denver - 80203-1609 United States (US)

Email: admin@matrixflux.uk